Hi Pat! Thank you for asking that question. It's an important one, and we understand your need to get a clear answer regarding insurance coverage for the byACRE rollator.
We're sorry, but you will need to contact your insurance provider directly. We are unable to contact Medicare, Cigna, or CHAMPVA on a customer's behalf to determine coverage, as this is a matter of a patient's personal health plan and is governed by strict privacy regulations (such as HIPAA).
The good news is that we can help you with the information you'll need to submit your claim. For customers seeking to file a claim with insurance, we can provide our tax ID number and other necessary information for the claim submission process, which will be included on the receipt and other documentation we provide with your purchase.
Here is some general information that may be helpful as you prepare to contact your insurance provider:
Prescription: You are correct that a prescription from your doctor is a key step. The prescription should state that the rollator is "medically necessary."
Durable Medical Equipment (DME): Walkers and rollators are typically categorized as Durable Medical Equipment (DME). Most insurance plans, including Medicare, Cigna, and CHAMPVA, have specific guidelines for covering DME.
Supplier Status: When you contact your insurance provider, you should ask if they have a list of "in-network" or "participating" suppliers for DME. This is a crucial step, as you may need to purchase the rollator from a supplier who works directly with your insurance plan.
Claims Process: Your insurance provider will be able to explain their specific claims process. This may involve your doctor or the supplier submitting the claim on your behalf, or you may need to submit it yourself with the required documentation, including the prescription and an itemized bill.
We recommend having your insurance card and a copy of your doctor's prescription ready when you call your insurance company.
Thanks,
The Medical Supply Pros Team.